Repair Service Policy

3-Months standard warranty for repair.
The parts refer to our selling goods Refund, Return and Warranty Policy, click here to check the policy.

Crazy Parts Pty Ltd will not responsible of any data lost during repair. Please advised that you must back up your data before sending the device to us. In case of data recover jobs, we will confirm with you the risk before process your repair request;
No warranty on data lose at any case;
For dead devices sent in of data recovery request. Crazy Parts Pty Ltd will not responsible for any data lost as well as UN-repairable afterward.

If customer booked device as a fresh device, but we found someone else worked on that fault, Crazy Parts Pty Ltd will generate invoice accordingly to our policy;
It is the customer's responsibility to record/track the serial number or IMEI number of the device;
For water damaged jobs, will not be covered under our standard 3-Month warranty;
Crazy Parts Pty Ltd will not responsible for any digitizer/LCD damaged during disassembling your device;
We will not diagnose any other issue, if devices are required to ready to work, customer need write that down in addition. We will only work on the issue you mentioned in your repair form;
We do not need any sim card, memory card, cases or any other sort of accessories to repair your device. Crazy Parts Pty Ltd takes zero responsibility of losing such items if you send them with your device;
Repair would take 5-7 business days after we received devices. We will confirm with you if we need more time;
We don’t take responsibility for missing /damaged/lost parcel for all incoming and outgoing repairs.

Please note that the price on the price list we provide is build base on “Start From” structure. There will be additional cost if the device is found with more issue.
All jobs request must be processed full payment once you receive the invoice from us. For jobs that pending payment longer than 3 months, Crazy Part Pty Ltd will not responsible for locating your jobs/devices.

Dead Phones/Stuck on Recovery/ Restart on the logo - Price quotes is just to make the device turn on. If after turning on the phone, it has any other fault, it won't be fixed under the same price. The extra price will be charged according to the fault found after turning on the phone. If that fault is not fixable and the phone is still not useable for any reason, still making the device turn-on fees will be applied;
For all iPad Jobs, you will be required to pre-open the digitizer/LCD and attached them together with the device. It will be additional $50 cost if we disassemble the iPad on your job request.

All devices with repairable or UN-repairable status, customer need to pay for the postage of sending device back. Crazy Parts Pty Ltd advises that the postage for returning will be covered by Insurance of any lost or damaged during transit with additional cost. If you wish to chose the return postage with-out insurance cover, you must accept any lost or damaged as your own risk.
Postcode Required.

Crazyparts