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Refund, Return & Warranty Policy

Refund, Return & Warranty Policy

We will make the process as simple as it is, as quick as possible and bring the best experience warranty ever to our customer. Here is our breakdown warranty policy for different categories' product lines. The following descriptions will use an alphabet(A, B, C, D, E, F, G, H) instead of full title:

  • A:Repair Parts components;
  • B:Batteries;
  • C:Service Pack Parts;
  • D:Tools and equipment;
  • E:Board Component;
  • F:Pre-Owned (Second Hand)Devices
  • G:Accessories
  • H:Repair service (click here to check the policy)
  • A
    B
    C
    D
    12-Month Warranty
  • E
    Non-Warranty
  • F
    3-Month Warranty
  • G
    12-Month Warranty
  • What's our return policy for the category of A/B/C/D?

    We do not normally give refunds or exchanges if you:

    • Physical damaged sights found, or damage, lost in transit when the customer sends the product back to us for warranty or return.
    • Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
    • No proof of purchase is provided.

    How can I be eligible for Refund,Return,Warranty Claim for the category of A/B/C/D?

    • Click here to request/submit Refund,Return,Warranty Claim;
    • Free Return label (standard parcel post 3-5 business days)will be offered once RMA(Return merchandise authorization)approved; Your RMA may be rejected if your RMA claim contains accessories(For example:USB cables,case cover,screen protectors..etc).Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
    • Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason,it may cause delay if we don't receive clear description or notes for your warranty return.
    • Processing time is 1-3 business day (Delivery time is not counted);
    • The final warranty claim result will be to send out by e-mail and a text message notice.Please response back to us as soon as possible to avoid any delay;

    How do I receive my Refund,Replacement or store credit

    Standard warranty can be claim as Replacement,Store Credit,Refund as your choice.

    The relevant team will process the results,once our warranty team receive the confirmation of your RMA.

    • In terms of your RMA created with request of replacement,we will send the replacement out at our cost.The replacement items also can be combined with your online order as request;
    • The refund will be credit back based on the current selling price or the purchase price,whichever is lower;
    • Store credit cannot be redeemed for cash;
    • Store credit is not transferable and refundable;
    • Store credit can only be used online orders;
    • crazyparts.com.au reserves the right to change the terms and condition of store credit program without further notice.

    12-Month Warranty

    For all faulty items returned in the category of A/ B/ C/ D, your claim choices( Refund, Replacement or store credit) are affected by two periods.

    - WINTHIN 6 MONTHS (From the date of your purchase)

    We will offer full refund for your claim choices.

    - OVER 6 MONTHS(From the date of your purchase)

    • If it is the quality problem of the product itself, you would get the replacement or maintenance service, there is no refund or store credit available.
    • This maintenance service does not include the cost of replacing hardware in the process.
    • The daily consumption and wear of hardware are not within the scope of maintenance. Any physical damage, liquid damage, abuse, misuse, modification, or serving by any company other than Crazy Parts will void all warranties provided.
    • For any of the products from Crazy Parts over 6 months, it cannot be accepted by express warranty claim.

    Manufacturer’s warranty

    We are not authorized to manage warranty for some items in the category of A/ B/ C/ D.
    After checking by Crazy Parts, once the manufacturer’s warranties program is executed, the product will be sent to the screen manufacturer’s service center, and the inspection process of the manufacturer will be needed to determine whether the problem is caused by the product itself, the inspection report is attached. If the problem is the product itself, the manufacturer will perform the corresponding duties, otherwise the product will not be guaranteed any warranty services.
    This process requires at least 30 business days.

  • What's our return policy for the category of E?

    Board component has no warranty from the purchase date. IC is NO REFUND, NO EXCHANGE, NO REPLACEMENT product.

  • What's our return policy for the category of F?

    We do not normally accept return if you:

    • Scratches/bad condition reasons(as agreed on 80% condition and above);
    • Any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
    • Personal issue or simply change your mind;
    • Any third party has opened the phone or changed any parts/motherboard IC of its original condition;
    • Any serial number/IMEI number has been removed or defaced from the product;
    • Grading condition has been changed after a certain time using. Cracked front/back glass screen

    How can I be eligible for Warranty Claim for the category of F?

    • Click here to request/submit Warranty Claim;
    • Free Return label (3-5 business days) will be offered once RMA(Return merchandise authorization) approved. Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
    • Ensure reasonable care is taken while the goods are in your possession;
    • Stop using the faulty item;
    • Provide proof of purchase when returning the goods;
    • The customer is responsible to inspect all goods received from Crazy Parts upon arrival. In instances where good have been damaged in transit, the customer must report this to Crazy Parts within 3 business days of receipt of the product. Failure to report physical damage on arrival within 3 business days of receipt may result in denial of warranty for physical damage;
    • The mobile phone can be repaired at Crazy Parts’ authorized repair center. Speak to our customer service for more information about our authorized repair center;
    • Grading condition can be changed after a certain time using, a same condition replacement will be offered if the device can not be repaired.
  • What's our return policy for the category of G?

    We do not normally give refunds or exchanges if you:

    • Physical damaged sights found. Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
    • Any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
    • Used case / film • Once the In-ear on-ear headphones packaging has been opened due to hygiene reasons.
    • No proof of purchase is provided.

    How can I be eligible for Refund, Return, Warranty Claim for the category of G?

    • Click here to request/submit Refund, Return, Warranty Claim;
    • All products must be returned to crazy parts before a refund or a exchange is issued;
    • The customer may be responsible for any and all charges associated with returning the goods to Crazyparts.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
    • Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason, it may cause delay if we don’t receive clear description or notes for your warranty return.
    • Processing time is 1-3 business day (Delivery time is not counted);
    • The final warranty claim result will be send out by e-mail and a text message notice. Please response back to us as soon as possible to avoid any delay;

    How do I receive my Refund, Replacement or store credit ?

    Standard warranty can be claim as Replacement, Store Credit, Refund as your choice.

    The relevant team will process the results, once our warranty team receive the confirmation of your RMA.

    • In term of your RMA created with request of replacement, we will send the replacement out at our cost. The replacement items also can be combined with your online order as request;
    • The refund will be credit back based on the current selling price or the purchase price, whichever is lower;
    • For bundle faulty products, warranty will based on bundle price;
    • If you require any assistance with returning bundle deal items/headphones/all any other accessories, please contact 1300 271 188.

    12-Month Warranty

    CONDITION 1: Unused & Unopened, packaging in good condition (product not faulty) / Changing mind

    - 0~3 MONTHS

    All items are 100% of full Refund/ Exchange/ Store credit.

    - 3-6 MONTHS

    All items are 90% of full Refund/ Exchange/ Store credit.

    - 6-12 MONTHS

    All items are 80% of full Refund/Store credit, Exchange can not accepted.

    CONDITION 2: Faulty Products or wrong items with packaging in any condition or packaging discarded

    Period/Choices 0-3 Months 3-6 Months 6-12 Months
    Categories Refund/credit Exchange Refund/credit Exchange Refund/credit Exchange
    Case/ film 100% 90% 80%
    Cable 100% 100% 90%
    Adapter 100% 100%
    Wireless Charger 100% 100%
    Power bank 100%
    Audio 100%
    HUB 100%
    Car Accessories 100%
    Other Appliance 100%

Q & A

Q: Do you accept other supplier’s products?

No. It's not available at crazyparts.com.au

Q: Do I need to pay for the return postage cost of physical damaged items?

Yes, you will need to send the item back at your own cost.

Q: If I drop off the warranty item at reception, can I have it done right away?

We can not guarantee, it depends on how many items do you bring to us on the day. As long as your warranty claim items are over 5 items, sorry we can not have it done on the same day. It will take 1-3 business days to be finalized by our professional warranty team.

Q: When can I apply for the product faulty claim?

You are welcome to apply warranty claim at our website at any time. Be aware of the warranty time, to make sure your faulty item is still within warranty claim time. For more information about warranty time, please refer to warranty terms and condition above.

Q: How can I combine my online order with the replacement warranty items?

Please call our customer service team at 1300 271 188, our team members will help you to arrange the warranty replacement items combine with your online order. Please make sure your online order is completed and paid.

Q: How can I claim my warranty item over 6 months?

You will need to lodge RMA from our website as the same process. For details of the warranty over 6 months, please refer to warranty condition.

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