Same Day Dispatch Cut-off Time (Sydney) - Before 2:00pm (Mon-Fri)
Sydney:
2:00pm AEDT (Mon-Fri)
Melbourne:
2:00pm AEDT (Mon-Fri)
Adelaide:
1:30pm ACDT (Mon-Fri)
Brisbane:
1:00pm AEST (Mon-Fri)
Darwin:
12:30pm ACST(Mon-Fri)
Perth:
11:00am AWST(Mon-Fri)

Crazyparts

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1300 271 188(Mon-Fri 8:30AM-5:00PM)

CRAZY PARTS WARRANTY

We will make the process as simple as it is, as quick as possible and bring the best experience warranty ever to our customer.

Term and Condition:

1. Standard warranty (Faulty items)

  1. To be concerned as items for standard warranty, the products must be bought from us at www.crazyparts.com.au. There are no physical damaged sights found.
  2. Processing time is 1-2 business day (Delivery time is not counted).
  3. Standard warranty can be claim as Replacement, Store Credit, Refund as your choice.
  4. Free Return label (standard parcel post 3-5 business days) will be offered once RMA (warranty claim approved). We will not offer Free return label if your RMA claim only contains accessories (For example: USB cables, case cover, screen protectors… etc) , you will need to return those accessories back for warranty claim at your own cost. Drop off at our warehouse also available, RMA must be lodged before bringing into our warehouse.
  5. In term of your RMA created with request of replacement, we will send the replacement out at our cost. The replacement items also can be combined with your online order as request.
  6. Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list.
  7. The final warranty claim result will be informed by call back or emailed as request.
  8. 1 Year warranty Policy:
    • 1) For all faulty items returned within 6 months (From the date of your purchase), we will offer store credit / replacement / refund as you requested as long as there is no physical damage signs or outside of our purchase.
    • 2) For all faulty items returned over 6 month ( From the date of your purchase) : If it is the quality problem of the product itself, you would get the replacement or maintenance service, there is no refund or store credit available. This maintenance service does not include the cost of replacing hardware in the process. And the daily consumption and wear of hardware are not within the scope of maintenance. Any physical damage, liquid damage, abuse, misuse, modification, or serving by any company other than Crazy Parts will void all warranties provided.
      After checking by Crazy Parts, once the manufacturer’s warranties program is executed, the product will be sent to the screen manufacturer’s service center, and the inspection process of the manufacturer will be needed to determine whether the problem is caused by the product itself, and the inspection report will be attached. If the problem is the product itself, the manufacturer will perform the corresponding duties, otherwise the product will not be guaranteed any warranty services. This process requires at least 30 business days.
    • 3) For any of the products from Crazy Parts over 6 months, it cannot be accepted by express warranty claim.


Recently asked questions for warranty claim:

  1. Do you accept other supplier’s products? 
    No
  2. Do I need to pay for the return postage cost of physical damaged items?
    Yes, you will need to send the item back at your own cost.
  3. How long does it take to be done?
    Standard warranty claim will take 1-2 business days to be finalized. We will confirm the final result once it is done by email or phone call.
  4. If I drop off the warranty item at reception, can I have it done right away?
    We can not guarantee, it depends on how many items do you bring to us on the day. As long as your warranty claim items are over 5 items, sorry we can not have it done on the same day. It will take 1-2 business days to be finalized by our professional warranty team.
  5. Will you offer free postage for the replacement? What postage method do you use?
    Yes, we will post your replacement back at our cost (Applied for Standard warranty claim only). Normally we will choose express shipping to post the warranty item back. We do not accept any order to be combined with the warranty postage. Otherwise you will be charged for extra postage cost.
  6. When can I apply for the product faulty claim?
    You are welcome to apply warranty claim at our website at any time. Be aware of the warranty time, to make sure your faulty item is still within warranty claim time. For more information about warranty time, please refer to warranty terms and condition above.
  7. How can I combine my online order with the replacement warranty items?
    Please call our customer service team at 1300 271 188, our team members will help you to arrange the warranty replacement items combine with your online order. Please make sure your online order is completed and paid.
  8. How can I claim my warranty item over 6 months?
    You will need to lodge RMA from our website as the same process. For details of the warranty over 6 months, please refer to warranty terms and condition above ( No.8 ).