Refund, Return & Warranty Policy

We will make the process as simple as it is, as quick as possible and bring the best experience warranty ever to our customer. Here is our breakdown warranty policy for different categories' product lines. The following descriptions will use an alphabet(A, B, C, D, E, F, G, H) instead of full title:

A:Repair Parts components;
B:Batteries;
C:Service Pack Parts;
D:Tools and supplies;
E:Board Component;
F:Pre-Owned (Second Hand)Devices
G:Accessories
H:Repair service (click here to check the policy)

A

B

C

12-Month Warranty
D

30-Day warranty
E

Non-Warranty
F

3-Month Warranty
G

12-Month Warranty

What's our return policy for the category of A/B/C?

We do not normally give refunds or exchanges if you:
- Physical damaged sights found, or damage, lost in transit when the customer sends the product back to us for warranty or return.
- Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
- No proof of purchase is provided.
How can I be eligible for Refund,Return,Warranty Claim for the category of A/B/C?
- Click here to request/submit Refund,Return,Warranty Claim;
- Free Return label (standard parcel post 3-5 business days)will be offered once RMA(Return merchandise authorization)approved; Your RMA may be rejected if your RMA claim contains accessories(For example:USB cables,case cover,screen protectors..etc).Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
- Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason,it may cause delay if we don't receive clear description or notes for your warranty return.
- Processing time is 1-3 business day (Delivery time is not counted);
- The final warranty claim result will be to send out by e-mail and a text message notice.Please response back to us as soon as possible to avoid any delay;
How do I receive my Refund,Replacement or store credit

Standard warranty can be claim as Replacement,Store Credit,Refund as your choice.

The relevant team will process the results,once our warranty team receive the confirmation of your RMA.
- In terms of your RMA created with request of replacement,we will send the replacement out at our cost.The replacement items also can be combined with your online order as request;
- The refund will be credit back based on the current selling price or the purchase price,whichever is lower;
- Store credit cannot be redeemed for cash;
- Store credit is not transferable and refundable;
- Store credit can only be used online orders;
- crazyparts.com.au reserves the right to change the terms and condition of store credit program without further notice.
- OVER 6 MONTHS(From the date of your purchase)
- If it is the quality problem of the product itself, you would get the replacement or maintenance service, there is no refund or store credit available.
- This maintenance service does not include the cost of replacing hardware in the process.
- The daily consumption and wear of hardware are not within the scope of maintenance. Any physical damage, liquid damage, abuse, misuse, modification, or serving by any company other than Crazy Parts will void all warranties provided.
- For any of the products from Crazy Parts over 6 months, it cannot be accepted by express warranty claim.
Manufacturer’s warranty

We are not authorized to manage warranty for some items in the category of A/ B/ C.
After checking by Crazy Parts, once the manufacturer’s warranties program is executed, the product will be sent to the screen manufacturer’s service center, and the inspection process of the manufacturer will be needed to determine whether the problem is caused by the product itself, the inspection report is attached. If the problem is the product itself, the manufacturer will perform the corresponding duties, otherwise the product will not be guaranteed any warranty services.
This process requires at least 30 business days.

Warranty Rejected Items Policy

In the event of a warranty items being denied, the company will retain records of the rejected items for a period of one month, commencing from the date of submission of the warranty report. Customers who wish to reclaim rejected items must contact the company's customer service or warranty department within one month of receiving the warranty report. After the expiration of this period, the company reserves the right to dispose of or handle the rejected items at its discretion, and no further claims will be entertained. It is the customer's responsibility to initiate contact within the specified timeframe to facilitate the return or resolution process.
What is our return policy for the Tools and supplies.

All of the tools and supplies that we carry come with a 30-day warranty (unless otherwise specified). If there are manufacturing defects or problems with the tools/supplies that are identified within 30 days of purchase, the product can be returned back to us and it will be covered under warranty. Physical damage is not covered under warranty.

20% Restocking fee will be applied with unpacked, opened, used, has scratches, smudges, or any other signs of wear and tear other than damage within the warranty period. And a store credit will be applied with 20% penalties/restocking fee.

How to claim warranty for Tools and supplies:
- 1, Contact our customer support team to confirm the issue by sending us email or call us;
- 2, Follow the instructions from our customer support team to diagnose the functionalities;
- 3, Confirmed the faults/issue with our customer support team;
- 4, Wait for the return approval to get the return label;
- 5, Sending the faulty tools/supplies with secure condition back with instruction;
- 6, Crazy Parts’ warranty team member will contact you again once the return arrived and diagnosed with the same faults;
- 7, Crazy Parts will repair the tools/supplies, or offering a store credit if the tools/supplies are non-repairable;
- 8, Crazy Parts will send the fixed tools/supplies back to you, or store credit will be applied at your online account.
Please be noted that Crazy Parts will reject your returns if the tools/supplies are returned back without any notice. Always to contact us for the problem diagnose before return it back.
What's our return policy for the category of E?

Board component has no warranty from the purchase date. IC is NO REFUND, NO EXCHANGE, NO REPLACEMENT product.

Category (A/B/C/D/F/G/H) with a condition of NO return acceptance. To refer to the corresponding section for more details or instructions on how to proceed.
What's our return policy for the category of F?

We do not normally accept return if you:
- Scratches/bad condition reasons(as agreed on 80% condition and above);
- Any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
- Personal issue or simply change your mind;
- Any third party has opened the phone or changed any parts/motherboard IC of its original condition;
- Any serial number/IMEI number has been removed or defaced from the product;
- Grading condition has been changed after a certain time using. Cracked front/back glass screen
How can I be eligible for Warranty Claim for the category of F?
- Click here to request/submit Warranty Claim;
- Free Return label (3-5 business days) will be offered once RMA(Return merchandise authorization) approved. Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
- Ensure reasonable care is taken while the goods are in your possession;
- Stop using the faulty item;
- Provide proof of purchase when returning the goods;
- The customer is responsible to inspect all goods received from Crazy Parts upon arrival. In instances where good have been damaged in transit, the customer must report this to Crazy Parts within 3 business days of receipt of the product. Failure to report physical damage on arrival within 3 business days of receipt may result in denial of warranty for physical damage;
- The mobile phone can be repaired at Crazy Parts’ authorized repair center. Speak to our customer service for more information about our authorized repair center;
- Grading condition can be changed after a certain time using, a same condition replacement will be offered if the device can not be repaired.
Order
Sales quote order minimum quantity is required from 5pcs.

Auction/ Bundle sales has quantity requirement, please refer to each activity policies.

The phones order will not be applied the member benefits discount.

The phones order amount will not be counted into monthly spent of online account at www.crazyparts.com.au

The phones order will be invoiced and shipped separately to online parts/accessories order (We DO NOT accept any combine order request for phones and parts/accessories into one parcel).

As the wholesale price, the stock will be random picked to delivery to the customer of any agreed condition (80% and above). We do not accept pick and choose the phone.

Features and specifications of Products described or depicted on the Website are subject to change without notice.
Delivery
Crazy Parts will not deliver Mobile phones to PO Box addresses.

Crazy Parts does not take any responsibility of lost parcels during transit. Buyer is responsible to buy shipment cover at check out/paying invoices to protector Buyer’s parcel.

Insurance cover is compulsory. Once we dispatched the freight from our warehouse,Crazy Parts is not liable for the lost parcel if no insurance has been selected.

All shipping fees, insurance cover fees are nonrefundable.

All mobile phone orders will be delivered by Australia Post Express service.
Delivery Date
Crazy Parts will make all reasonable efforts to have the Goods delivered to the Customer or its designated agent as agreed between the parties
pursuant to the Order on or before the estimated delivery date ,Crazy Parts is not liable for:

(i) any failure to deliver; or

(ii) delay in delivery for any reason; or

(iii) any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of Crazy Parts, including such damage to property caused upon entering premises to deliver the Goods.

(iv) You acknowledge that any delivery date prescribed under the order or Crazy Parts is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.

For details, please check SHIPPING TERMS & CONDITIONS
Warranty and Returns
Crazy Parts offer 3 months warranty for the mobile phone purchase.

The mobile phone can be repaired at Crazy Parts’ authorized repair center. Speak to our customer service for more information about our authorized repair center.

Crazy Parts will offer a free return label for the faulty warranty return product.

The customer is responsible to inspect all goods received from Crazy Parts upon arrival. In instances where good have been damaged in transit, the customer must report this to Crazy Parts within 3 business days of receipt of the product. Failure to report physical damage on arrival within 3 business days of receipt may result in denial of warranty for physical damage.

Mobile phone purchased from Crazy Parts does not apply:

As the wholesale price provided to our wholesale customer, we do not accept return due to scratches/bad condition (as agreed on 80% condition and above)

As the wholesale price, we do not accept return due to personal issue or change of mind.

Returned mobile phones, under the Returns Policy must be returned in their original secure condition with all accessories. Any third party has opened the phone or changed any parts/motherboard IC of its original condition, Crazy Parts does not accept the return.If any serial number/IMEI number has been removed or defaced from the product, Crazy Parts does not accept the return.

Proof of purchase cannot be provided, Crazy Parts does not accept the return.

Grading condition has been changed after a certain time using. Cracked front/back glass screen. Crazy Parts does not accept the return.

What's our return policy for the category of G?

We do not normally give refunds or exchanges if you:

Physical damaged sights found. Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
Any goods damaged or lost in transit when the customer sends the product back to us for warranty or return.
Used case / film • Once the In-ear on-ear headphones packaging has been opened due to hygiene reasons.
No proof of purchase is provided.
Accessories sold under “Clearance” condition is not accept any reason of return.

How can I be eligible for Refund, Return, Warranty Claim for the category of G?

Click here to request/submit Refund, Return, Warranty Claim;
All products must be returned to crazy parts before a refund or a exchange is issued;
The customer may be responsible for any and all charges associated with returning the goods to Crazyparts.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Drop off at our warehouse is also available, RMA must be lodged before bringing into our warehouse;
Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list. Please describe as detail as you can for the faulty reason, it may cause delay if we don’t receive clear description or notes for your warranty return.
Processing time is 1-3 business day (Delivery time is not counted);
The final warranty claim result will be send out by e-mail and a text message notice. Please response back to us as soon as possible to avoid any delay;

How do I receive my Refund, Replacement or store credit ?

Standard warranty can be claim as Replacement, Store Credit, Refund as your choice.

The relevant team will process the results， once our warranty team receive the confirmation of your RMA.

In term of your RMA created with request of replacement, we will send the replacement out at our cost. The replacement items also can be combined with your online order as request;
The refund will be credit back based on the current selling price or the purchase price, whichever is lower;
For bundle faulty products, warranty will based on bundle price;
If you require any assistance with returning bundle deal items/headphones/all any other accessories, please contact 1300 271 188.

12-Month Warranty

CONDITION 1: Unused & Unopened, packaging in good condition (product not faulty) / Changing mind

- 0~3 MONTHS

All items are 100% of full Refund/ Exchange/ Store credit.

- 3-6 MONTHS

All items are 90% of full Refund/ Exchange/ Store credit.

- 6-12 MONTHS

All items are 80% of full Refund/Store credit, Exchange can not accepted.

CONDITION 2: Faulty Products or wrong items with packaging in any condition or packaging discarded

Period/Choices	0-3 Months		3-6 Months		6-12 Months
Categories	Refund/credit	Exchange	Refund/credit	Exchange	Refund/credit	Exchange
Case/ film	100%	✔	90%	✔	80%	✘
Cable	100%	✔	100%	✔	90%	✘
Adapter	100%	✔	100%	✔	✘	✔
Wireless Charger	100%	✔	100%	✔	✘	✔
Power bank	100%	✔	✘	✔	✘	✔
Audio	100%	✔	✘	✔	✘	✔
HUB	100%	✔	✘	✔	✘	✔
Car Accessories	100%	✔	✘	✔	✘	✔
Other Appliance	100%	✔	✘	✔	✘	✔

Q & A

Q: Do you accept other supplier’s products?

No. It's not available at crazyparts.com.au

Q: Do I need to pay for the return postage cost of physical damaged items?

Yes, you will need to send the item back at your own cost.

Q: If I drop off the warranty item at reception, can I have it done right away?

We can not guarantee, it depends on how many items do you bring to us on the day. As long as your warranty claim items are over 5 items, sorry we can not have it done on the same day. It will take 1-3 business days to be finalized by our professional warranty team.

Q: When can I apply for the product faulty claim?

You are welcome to apply warranty claim at our website at any time. Be aware of the warranty time, to make sure your faulty item is still within warranty claim time. For more information about warranty time, please refer to warranty terms and condition above.

Q: How can I combine my online order with the replacement warranty items?

Please call our customer service team at 1300 271 188, our team members will help you to arrange the warranty replacement items combine with your online order. Please make sure your online order is completed and paid.

Q: How can I claim my warranty item over 6 months?

You will need to lodge RMA from our website as the same process. For details of the warranty over 6 months, please refer to warranty condition.

Cart

Refund, Return & Warranty Policy

Refund, Return & Warranty Policy

What's our return policy for the category of A/B/C?

How can I be eligible for Refund,Return,Warranty Claim for the category of A/B/C?

How do I receive my Refund,Replacement or store credit

Manufacturer’s warranty

Warranty Rejected Items Policy

What is our return policy for the Tools and supplies.

How to claim warranty for Tools and supplies:

What's our return policy for the category of E?

What's our return policy for the category of F?

How can I be eligible for Warranty Claim for the category of F?

Order

Delivery

Delivery Date

Warranty and Returns

What's our return policy for the category of G?

How can I be eligible for Refund, Return, Warranty Claim for the category of G?

How do I receive my Refund, Replacement or store credit ?

12-Month Warranty

Q & A

Q: Do you accept other supplier’s products?

Q: Do I need to pay for the return postage cost of physical damaged items?

Q: If I drop off the warranty item at reception, can I have it done right away?

Q: When can I apply for the product faulty claim?

Q: How can I combine my online order with the replacement warranty items?

Q: How can I claim my warranty item over 6 months?